Insurance is not a feel-good product. Most people interact with their insurance company only when something goes wrong, a rate increases, or a renewal arrives. Unlike retail or hospitality, customers do not expect to love their insurance company. At best, they hope to feel confident that coverage will work and that the company behind it will be there when it matters most.
That context is exactly why the performance metrics from American Integrity Insurance stand out so clearly. In an industry where neutrality is often considered success, these results reflect truly exceptional performance.
Customer Experience and Policyholder Loyalty
Insurance is an industry known for frustration, confusion, and price sensitivity, which makes trust and loyalty difficult to earn.
An 82.5 percent likelihood to renew is a strong signal that policyholders believe American Integrity will continue to perform, remain financially stable, and deliver value even in a volatile Florida market. In insurance, renewal intent above 80 percent is widely recognized as an indicator of long-term confidence.
A 79 percent likelihood to recommend is particularly notable. Customers rarely recommend insurance companies. When they do, it means they are confident enough in the experience to attach their own reputation to it.
When 72.1 percent of customers say pricing is fair or reasonable for the value, it reflects more than competitive pricing. Especially in a hard market, this points to clear communication, proper coverage alignment, and a strong understanding of what policyholders are receiving in return for their premium.
Financial Strength That Supports Long-Term Promises
Financial stability is the foundation of trust in insurance, particularly in catastrophe-exposed states like Florida.
American Integrity’s reinsurance program is structured to withstand four or more hurricanes in a single season, reflecting disciplined risk management and long-term planning rather than short-term growth strategies.
Their public listing on the New York Stock Exchange since May 2025 adds an additional layer of transparency, regulatory oversight, and financial accountability that many regional insurers do not offer.
With nearly one billion dollars in written premium, the company demonstrates meaningful scale, diversification, and durability. These factors matter because they directly affect a carrier’s ability to support policyholders through both everyday claims and large-scale catastrophic events.
Claims Support and Hurricane Response When It Matters Most
Claims handling is the moment of truth in insurance. This is where trust is either earned or lost.
American Integrity operates a fully staffed, in-house claims team available 24 hours a day, ensuring consistency, accountability, and responsiveness. Policyholders can file claims at any time through toll-free catastrophe hotlines or online submission tools, reducing friction during already stressful situations.
Support is further enhanced by a digital customer portal that allows policyholders to track and manage claims efficiently. After hurricanes, American Integrity also provides on-the-ground support in impacted communities, including Insurance Villages that offer face-to-face guidance when policyholders need it most. This level of presence demonstrates a commitment that goes beyond call centers and technology.
Why We Trust American Integrity for Our Clients
At Ricci Insurance Group, we are intentional about the carriers we recommend. We do not chase the cheapest option, and we do not align with companies that cut corners when it matters most.
We trust American Integrity because they consistently demonstrate what we value on behalf of our clients: financial discipline, transparent communication, and dependable claims performance. Their ability to navigate Florida’s challenging insurance market while maintaining strong renewal intent, fair value perception, and a proven catastrophe response gives us confidence in placing our clients’ homes and livelihoods with them.
When a loss happens, our clients deserve more than promises. They deserve a carrier that shows up, stands behind the policy, and has the strength to follow through.
The Bottom Line
In an industry where meeting expectations is often considered success, American Integrity consistently exceeds them.
Strong customer loyalty, fair value perception, financial resilience, and dependable claims support place these results among the top tier of the insurance industry, not just in Florida.
These are not simply good statistics. They represent exceptional performance in one of the most challenging industries in which to earn trust.